Trans World Stores to Accept Returned Merchandise for Its E-Commerce Site; Items Purchased Online Can Be Returned By Mail Or To Any Of Trans World’s 985 Retail Stores

ALBANY, NY–(BUSINESS WIRE)–Dec. 22, 1999–Trans World Entertainment Corporation, leading entertainment products retailer (Nasdaq National Market: TWMC), today announced that merchandise purchased from its e-commerce site, TWEC.COM, can now be returned to any of the company’s 985 retail stores nationwide.

Returns in original packaging will be accepted both by mail and at any of Trans World’s retail stores for thirty days following purchase. Merchandise purchased at TWEC.COM that is returned to any of Trans World’s retail store chains will be accepted if accompanied by the e-mail order confirmation and shipment packing slips. Trans World stores include Camelot Music, Coconuts Music and Movies, F.Y.E. (For Your Entertainment), Planet Music, Record Town, Spec’s, Strawberries Music and The Wall.

“The difficulty and expense of returning items purchased online has been a major annoyance to e-shoppers,” said Michael J. Madden, president and chief operating officer of Trans World Entertainment. “By enabling our customers to return items via both online and offline retail operations, Trans World continues to integrate its clicks and bricks strategy to offer excellent service to our customers.”

About Trans World Entertainment

Trans World Entertainment is the leading music retailer in the United States. The Company operates retail stores in 44 states, the District of Columbia and Puerto Rico, as well as an e-commerce site, http://www.twec.com. Mall locations include Camelot Music, Record Town, The Wall and F.Y.E. Freestanding locations include Coconuts Music and Movies, Strawberries Music, Spec’s and Planet Music.

About The Web’s Entertainment Center (TWEC.COM)

TWEC.COM is the online hub for Trans World Entertainment’s retail stores. With worldwide distribution spanning 16 countries in addition to the United States, the site features all of the music CDs and cassettes, video games, DVD and VHS (PAL and NTSC) home videos that are available at its retail stores, and more. TWEC.COM is home to Trans World’s “On Stage” series, featuring live concerts, online chats, in-store artist appearance schedules, in-studio performances and entertainment media that is on-demand.


     CONTACT:  Trans World Entertainment Corporation
               John Sullivan
               Senior Vice President, CFO, 518/452-1242, x7400
                           or
               The MWW Group
               201/507-9500
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