Giving Thanks to Kaspien Employees

With Thanksgiving coming up, we wanted to take a moment to give thanks to a few teams who go above and beyond for their coworkers and community. These teams make Kaspien a better place to work and Spokane a better place to live. 

Kaspien Processing Facility Donates to Spokane Organizations 

For the last several years, Kaspien’s warehouse team has been quietly making donations to local organizations in need. In just 2019, Kaspien donated over $200,000 worth of items!  

These donations are fueled by unfulfillables – products that cannot be sold on Amazon for a number of reasons, including damage, defective, or missing parts. At face value, it’s easy to think that one wouldn’t want these products, even as donations. However, our warehouse team manually reviews each unfulfillable and identifies items that are still fully functional. Some products are returned completely unopened and other items are returned as “defective” because of user error. 

Surmise it to say that the percent of unfulfillables that are still perfectly usable is higher than you’d think, and it is these types of products that our warehouse team donates.  

The warehouse team has worked consistently and quietly, without asking for recognition for their charitable work. As co-workers, community members, and in many cases, friends, we’re grateful to our warehouse team for their diligence and compassion. Their efforts make Kaspien and our Spokane community better. 

Kaspien Runs Diaper Drive for Vanessa Behan Crisis Nursery 

This year, Kaspien created the Charitable Contribution & Giving Committee, or CCGC for short. We have always valued giving back to our community, and we wanted to put some structure behind it, giving rise to the CCGC.  

Earlier this year, the CCGC met with Keith O’Brien, the Development Director at Vanessa Behan, a Spokane organization that provides free childcare, crisis counseling, and parent education for parents and children in need. Due to COVID-19, Vanessa Behan hasn’t been able to hold their annual diaper drive. After learning of this, the CCGC sprang into action and launched a Kaspien diaper drive to support Vanessa Behan. 

Virtual Scavenger Hunt Engages Employees 

The Kaspien events committee is tasked with creating fun and engaging events for our employees. With COVID-19, this task became markedly more difficult. However, they put their heads together and created a virtual scavenger hunt!  

The scavenger hunt included both indoor and outdoor activities, like taking a photo in one of Spokane’s gorgeous sunflower fields or sharing a photo of an art project made during quarantine. The scavenger hunt gave employees a chance to not only reconnect with one another, but also get outside (safely) to let their creativity flow!  

Lunch & Learns to Inform and Inspire 

For years, we’ve held monthly lunch and learns – events where internal and external speakers join us to talk about important topics or teach new skills. When we shifted to working remotely, we knew we couldn’t lose these popular eventsMore than that, we knew lunch and learns would be a great opportunity to stay connected.  

Since quarantine began, Kaspien has welcomed external speakers like James Krejci, a thought leader in Spokane, as well as focused internally, with our own CFO hosting a “Business Finance 101” lunch and learn! 

Women in Leadership Events 

About a year ago, Kaspien created a Women in Leadership group that aims to support our female employees through small group conversations and external speakers. We’ve had the pleasure of hosting Mary McDermid, volunteering together at Habitat for Humanity, and providing general support for one another. These events are a wonderful way to connect, ask questions, and have honest discourse about the impacts of gender in the workplace. 

Happy Thanksgiving! 

To our warehouse, CCGC, events committee, HR, and many other teams and individuals not mentioned above, thank you for all the work you do! This time of year leads us to reflect on all we have to be grateful for, but you work year-round to make our workplace and community a better place.  

Kaspien Inc. Is thrilled to welcome Lisa Meisenbacher as their new CTO of Software Engineering, Product Management and Data Engineering. Lisa has extensive technical executive leadership experience and brings over 20 years of experience in software development, enterprise cloud computing, SaaS architectures, and predictive analytics to Kaspien. Her breadth and depth of experience and proven leadership will help Kaspien continue to evolve as an industry-leader in marketplace retail technology.  

“I’m very pleased to have Lisa join the Kaspien team,” said Kaspien CEO Kunal Chopra. “We took the hiring process for this role very seriously, seeking someone who brought the right set of values, behaviors, and experiences to the table. It’s important that we get the right skill fit and culture fit, and Lisa does exactly that. I’m confident in her ability to help Kaspien continue to emerge as a major player in the retail technology sector.” 

Lisa is a PhD software engineer who has spent more than 20 years of her professional career in various executive level technical leadership roles of increasing responsibility in the healthcare, high-tech and financial services industries for both large and small global organizations including ADP, Siemens and Merck. Her most recent experience includes defining and executing digital strategies across industries using artificial Intelligence, predictive analytics and blockchain. In addition, she has in-depth experience modernizing and scaling large-scale, cloud-based SaaS platforms and mission critical distributed computing systems.  

Lisa will report directly to Chopra, focusing on developing Kaspien’s internal and Software as a Service (SaaS) technologies. Kaspien currently has a robust portfolio of proprietary internal software that helps with inventory forecasting, marketing automation, performance reporting, dropship optimization and supply chain management.  

Kaspien also offers a variety of SaaS products focused on marketplace retail. Most recently, the company launched an Amazon advertising SaaS game in April 2020, AdManager. Their technology portfolio also includes seller tracking and seller reimbursement software.  

“We’ve developed such incredibly useful internal software and now we’re ready to scale our SaaS offerings and share our technology with the world. Lisa will be a key player in driving this exciting initiative,” said Chopra. 

Kaspien is taking a company-wide paid holiday for Election Day on November 3rd. Voting is a critical part of our democracy, and we want to give each and every employee ample time to perform their civic duty. For those who have voted early, we are encouraging them to use this day off to help others vote, volunteer, or take a breatherElections can be stressful.  

If you have not yet voted, you can find your nearest polling place here: 

We’ll come back to work on November 4th to resume serving our partners. Until then, stay safe, and make your vote count! 

etailz rebrands to Kaspien

Today, we’re thrilled to announce that we have rebranded from “etailz” to “Kaspien. Our parent company, Trans World Entertainment, has also rebranded to Kaspien Holdings, consolidating the two brands into Kaspien.  

Even more important than streamlining the corporate structure, this rebrand also reflects the next era of our journey. Our company has been evolving ever since our founding in 2008. We grew from a niche third-party seller of eco-friendly products into a top FBA retailer, created proprietary software for our internal teams that are now SaaS products, and launched an agency division to manage brands’ marketplace channelsWe were creating fantastic tools but realized that we were limiting their potential and efficacy by only leveraging them for internal needs.   

When Kunal Chopra joined the company as our new CEO in September 2019, he brought a new vision, one that harnessed all the different components we had built, expanded them, and brought them together in a unified, cohesive system. 

Guided by a strong executive team, we underwent a metamorphosis, evolving from a top Amazon third-party retailer to a robust platform of ecommerce services and software. Through the platform model, we now provide leading services, software, and strategy for all aspects of an online business, regardless of what, where, or how a brand chooses to sell.  

Why is etailz Rebranding?  

In short, we outgrew our old name. 

“Kaspien is in a different place in the market than we were 1 year ago, much less 10 years ago,” said CEO Kunal Chopra. Today, there are thousands of third-party sellers, agencies, and software providers offering brand services for online marketplaces. It’s a fragmented market. As etailz, we were one of those fragments. As Kaspien, we are defragmenting the market, pulling together all the services, tools, data, and integrations brands need to succeed on ecommerce under one roofWe’re a onestop shop. 

“By defragmenting the market, we enable brands to grow and evolve without having to change systems. Through Kaspienbrands can continue building upon the same strong foundation of insights, results, products, services, and committed relationships no matter how their ecommerce needs change, Chopra said. 

etailz’s name was synonymous with third-party retail, and after 12 years of experience, weve become exceptionally effective at it. Our success was built upon our software and strategies, and these tools have now become the core of our platform as we know it today. While we’re still a third-party retailer, it’s only one of many parts. As Kaspien, everything we’ve developed to drive our past success is now available in flexible models to suit your business’s needs.  

Listen to our CEO, VP of HR, and Creative Director discuss our rebrand to Kaspien on our podcast 


What does Kaspien Mean? 

The Name 

The name “Kaspien was inspired by the Caspian Sea, the largest inland sea in the world. Like many waterways, ita hub of commerce. There is also debate whether it’s a lake or a sea; it’s more than it appears to be, and so are we.  

Unlike a traditional retailer, we operate in three sectors – as a retailer, agency, and a software provider – and we wanted a name that can grow with us in the future. Kaspien does this. 

The Logo 

The logo utilizes an abstract ‘K’ as a graphic element. The negative space subtly incorporates a forward pointing arrowrepresenting forward thinking, innovation, and leadership – traits that etailz was founded upon and Kaspien will continue to embodyThe hexagon behind the ‘K’ is inspired by patterns prevalent in nature due to the hexagon’s efficiency, from bees’ honeycombs to the Giant’s Causeway. Our value proposition is rooted in maximizing efficiency, and Kaspien’s logo is an homage to this. 

The Future of Kaspien 

We’re as committed as ever to being “partner obsessed” and providing the best possible service for our partners. That mission and promise will never change. 

We’ll continue expanding our services and software through internal development, integrations, and partnerships, unlocking greater efficiencies and performance. It’s an exciting time at Kaspien, and our partners will reap the benefits. 

We’re thankful for all that we have learned over the last 12 years and to the etailz name for getting us here. Now, we’re excited for our bright future – together – as Kaspien. 

Never Miss a Beat with Kaspien

We have a growing library of resources about selling on today’s leading online marketplaces, including other blog posts, whitepapers, eBooks, podcasts, and more. Subscribe to our weekly blog to never miss a beat! 

Here’s How We Can Help

As a major Amazon 3P retailer, we recognize the importance of Amazon’s recent decision to restrict shipments on certain categories and prioritize shipments for high-demand products. The US economy and many businesses are experiencing an unprecedented impact, and we feel it is our duty to support brands experiencing the volatile nature of the retail industry, however we can. If your business is impacted, here are three ways to increase efficiencies and revenue during these tumultuous times: 

1. Consider launching or expanding your brand’s presence on the online marketplaces

There is an entirely new market of online shoppers being formed as a result of COVID-19’s influence. If your brand is new to the online marketplaces or looking to capture more of this market, our agency can help you get there, fast. 

Temporary reductions in agency retainer & commission fees

To help brands affected by COVID-19, we are temporarily reducing our agency retainer & commission fees for select companies. The agency approach is ideal for brands that are looking for a hands-on, collaborative approach to selling on Amazon, Walmart, and/or eBay. To get a customized quote, submit our form and we’ll be in touch. 

Request a quote

2. Explore software solutions to maximize efficiencies and effectiveness of Amazon ad campaigns

Most businesses are needing to focus on the day-to-day operations, and implementing an ad software can free up time for higher-level strategy work while ensuring you’re maximizing your ROAS targets and increasing revenue. 

Free Access to AdManager for 30 Days

Kaspien is providing  free access to our self-service Amazon ad management software, Kaspien AdManager, for 30 days to any brand. No strings attached

Our hope is that you can focus on the day-to-day while AdManager automates your marketing and keeps the revenue coming (Currently only available for Seller Central).

To get free access for your brand, complete this form, and we’ll call you within 2 business days to begin the onboarding process.  

Get free access

3. Leveragsoftware solutions to put more cash in hand

Regardless of if brands are impacted by Amazon’s temporary inbound suspension, leveraging Amazon case management automation tech that recoups dollars from Amazon can have a significant impact on brands’ bottom line during these uncertain and potential volatile times. 

Free FBA Cost Recovery Software

With the coronavirus threatening financial stability, every dollar counts. If you use Amazon’s fulfillment centers, then Amazon likely owes you money for mishandled inventory, overcharged fees, or incorrect reimbursements. We can help you recoup those funds. 

You can see how much Channel Auditor could return to you before you decide to use it. To do so, just complete this form.

Get recovery estimate 

4. Implement alternative shipping methods (DTC)

For brands running out of stock and unable to ship new products into Amazon, this can ensure consumers are still able to purchase your products on Amazon. One way is to consider partnering with a 3P who can accommodate 3PL shipping outside of FBA.  

Partner With Kaspien to Diversify Shipping Solutions

We have spent years building up an extensive network of third-party logistics (3PL) partners and can help you continue to ship directly to your customers during these times, despite Amazon’s recent restrictions. 

Talk to an ecommerce expert 

Additional Resources


These are strange and distressing times, but they’ll be better if we help each other. Please let us know if we can assist your brand if any way as we navigate the coming months. 

Thanks and be well,  

The Kaspien team 

In early November, Kaspien attended and spoke at the Outdoor Retailer Winter Market in Denver, CO.
Keri Rhodes, Kaspien’s Marketing Director, presented “Understanding Amazon and its Impact on Your Business,” wherein she discussed hurdles for the outdoor industry on Amazon and practical solutions.

During the convention, we heard many brands express interest in two topics: Amazon’s private label brands and channel management.

Amazon’s Private Label Brands and the Outdoor Industry

After the presentation, many attendees had questions about Amazon’s private label initiative and how it will affect the outdoor industry. The short answer: It could prove to be serious competition across the marketplace.

With access to an enormous amount of data from consumer searches and reviews, Amazon is able to identify products and features that consumers are already searching for, and then create those products. Needless to say, the initiative has been highly profitable, and Amazon shows no signs of slowing down. AmazonBasics, one of Amazon’s many private label brands, has already spread to the Outdoor Recreation category. However, threatened brands are not without recourse.

Amazon’s search algorithm favors listings that have been on the marketplace longer and had time to build relevance. If companies want to stay one step ahead of Amazon’s private label brands before they grow any bigger, they should proactively take their products to Amazon and begin building their relevance. As Amazon inevitably introduces more private label brands and products, existing brands will have the advantage for organic SERP placement, minimizing the impact of the new competition.

The Key for Selling Apparel on Amazon: Channel Management

Many brands within the apparel space expressed dissatisfaction and frustration at how their product lines are being represented on marketplaces, particularly regarding how only select size and color variations are offered via Prime. This pain point is the result of the economic risk retailers inherit when they carry slow moving products, which can subject them to Long Term Storage (LTS) fees from Amazon warehouses.

As such, many of these brands were excited to learn about Marketplace Growth Partners, an Kaspien division that provides end-to-end channel management for brands who want to represent themselves on the marketplace.Without taking an inventory position, Marketplace Growth Partners serves as a channel manager, deploying Kaspien’s decade of expertise and proprietary technology to drive rapid revenue growth.

For brands selling apparel, representing themselves on Amazon means they can carry their entire catalog, provide a consistent customer experience, better control their pricing, and make their marketing efforts more effective. Marketplace Growth Partners helps them do it better and increase profitability.

As with all trade shows Kaspien attends, we were excited to engage directly with the industry and learn how we can better serve our partners.

In early November, Kaspien attended the Specialty Equipment Market Association show, more commonly known as SEMA, for the first time. The show was held in Las Vegas, where thousands of companies involved in the automotive industry gathered to demonstrate new products, discuss innovative strategies, and network.

Unauthorized Sellers & MAP Violators

During the show, we met with nearly 150 companies and discussed various ecommerce obstacles unique to the automotive industry. Our conversations often returned to the challenges of the industry’s massive distribution network. Due to its scale, many brands struggle with unauthorized or rogue sellers and MAP violators, who undermine their brand integrity and profitability. As such, Perispect quickly became a hot topic. Kaspien’s proprietary brand watch and price monitoring software identifies which sellers are selling your product and alerts you when your price policy has been violated, giving you the power to take action and clean up your channels.

New Product Launches

We also met with some of our current partners to hear their goals for Q4 and the new year, and began planning new product launches for Amazon, Walmart, eBay, and more. Many brands were impressed to learn more about Kaspien’s extensive marketing capabilities, which include professional product imagery, educational videos, SEO optimization, and both on- and off-marketplace promotions. Our experienced teams provide a strong foundation for new products to launch from and continually optimize listings for discoverability and buyability.

We were eager to attend SEMA and learn more about the automotive industry. The more we learn about the nuances unique to the automotive industry, the better we can serve our partners. We had a great first year at the show, and we’re excited to continue working with our friends in the automotive industry to drive sustainable marketplace growth.

You spend a lot of time creating your brand. After all, your brand tells your company story. Through your logo, website, social media and advertising strategies, you craft the vision for customers and provide added value to your products. A significant component of your branding is product pricing. Your MSRP conveys product value to customers. A high price can indicate quality, exclusivity, and craftsmanship. A low price may indicate a bargain and accessibility. Whatever factors go into determining product price, you expect that price to be honored by retailers.

Often, traditional brick and mortar retailers do honor your pricing. But online, it’s a different story. Many product manufacturers discover that their products are being significantly underpriced on marketplaces like Amazon and eBay. This poses a threat to traditional retailers, whose customers are checking out the product in the store but making the purchase online, a practice called showrooming.

Additionally and perhaps more importantly, the under-pricing of your products online can lead to customers devaluing your products. If the MSRP is $50 but on Amazon, the product is $35, why would the customer pay more? Soon, the customer starts to believe that the product is worth $35, and not the MSRP value assigned.

The product price, which once demonstrated product worth, now devalues your brand.

How does this happen? Usually, this occurs when unauthorized or “rogue” sellers obtain your product, often from distributors. The Amazon marketplace is competitive. To gain sales, sellers will often start a “race to the bottom” with price. One seller drops and the rest soon follow.

To understand why a seller would lower price and decrease their margin, check out our next blog post Demystifying the Buy Box.


So, how can a brand protect itself from the race to the bottom?

Many brands have implemented a Minimum Advertised Pricing (MAP) policy. This policy requests that retailers do not advertise prices lower than a designated threshold. A MAP policy is not price fixing. It still allows for retailers to offer coupons and specials for products that are in the cart. The major benefit of MAP pricing is that the product value and brand identify are maintained.

However, simply having a MAP policy doesn’t protect your brand if sellers don’t honor it.

It’s important to ensure that sellers are abiding by your policy, even when you aren’t looking. MAP monitoring software can help brands monitor pricing and identify MAP violators. This kind of price monitoring tool can provide insight into sellers, both authorized and unauthorized, and help to influence your competitive pricing strategy. Perispect is a minimum advertised price monitoring tool that provides these insights through an easy-to-use interface and email alerts. Perispect empowers manufacturers to take control of their brands’ online presence by identifying which sellers are selling your product and alerting you when your price policy has been violated.

Learn more about how Perispect can help you control your brand here.


So, how does a seller snag a sale? They try to get in the buy box. The buy box is the coveted real estate of the product listing that shows which seller is benefiting when a customer clicks “Add to Cart.”

Many Amazon customers are unaware that there are usually multiple sellers for products. When they decide to purchase a product, they click the yellow “Add to Cart” button, instead of viewing all purchasing options. The seller in the buy box gets the most sales.

So, how does a seller get in the buy box?

Each seller gets in the buy box a certain percentage of the time. Amazon has a proprietary formula that determines this based on these factors:

  1. Number of Sellers – The buy box formula is like a pie where each seller gets a portion. The more sellers that there are, the smaller piece of the pie each seller gets. But all sellers are not equal.
  2. Amazon Retail – Amazon is a marketplace, which means that there are many sellers. Amazon Retail is Amazon’s own seller. When Amazon Retail is in the listing, they always get priority and will dominate the buy box.
  3. FBA vs. Drop ship – Many sellers fulfill their product sales using Amazon’s warehouses and distribution system. This is referred to as Fulfilled by Amazon (FBA). Sellers use this service to provide the Prime 2-day shipping that many Amazon shoppers expect, and in turn, pay Amazon a fee. Sellers who ship their products directly to the consumer themselves are referred to as drop ship sellers. Since Amazon benefits from FBA, those sellers receive priority over drop ship sellers in the buy box.
  4. Product Price – Amazon prides itself on offering the lowest prices to customers. So, the seller offering the lowest product price will earn more of the buy box. This is the strategy for most sellers. 


Sellers attempt to earn more of the buy box by having lower prices than their competitors. This price dropping significantly harms brand perception by lowering the perceived product value, in addition to hurting traditional brick and mortar retailers who are honoring the product MSRP.

Next time, we will discuss how enforcing a Minimum Advertised Pricing (MAP) policy can level the playing field for your authorized sellers.

One of the most frustrating things for a brand is to find their product listed on Amazon or eBay by an unknown seller. Sometimes, this is a result of distributors selling to shady third-party resellers. Other times, it could be an authorized brick-and-mortar retailer who is just trying to stay competitive. But more and more often, brands are finding that the rogue seller is not a company with high inventory levels but an elusive individual, unloading a few units with no long-term plans to stay in the listing.

This individual in engaging in retail arbitrage, a practice where someone buys a product at a discounted price and sells it for a profit. To buy low and sell high is the goal. Increasingly popular and profitable, there are many blogs giving instructions and encouragement to those interested in making some money on the side. Those that are dedicated can even turn retail arbitrage into a lucrative, full-time career. We refer to this seller as Joe in his basement, a nickname that sounds friendly but can be very damaging to your brand.

How could retail arbitrage negatively impact your brand? Here are 3 ways:

1.      Pricing

2.      Damage to authorized sellers

3.      Listing content

Joe in his basement wants to make a profit, so he won’t want to price lower than he paid for the product. But if he bought the product at a steep enough discount, he still might be able to sell at a lower price than your authorized sellers. This devalues your product and makes other sellers less competitive. When authorized sellers don’t make sales, they place fewer purchase orders. Finally, Joe might think that he has some better ideas for your listing content and make changes. The changes could be minor or they could be seller-specific, for example a bullet point that reads “Buy from discountstoredave for the lowest prices on the internet” or perhaps they change the listing brand name to reflect their seller name. While these examples are against Amazon policy, they still happen.

But here’s some good news: you can take action to reduce retail arbitrage for your products.

The most important step you can take is to limit your sales to a small handful of trusted retailers. These retailers will agree to your partnerships terms and respect your pricing because it’s in their best interest – we recommend a MAP policy. Once you have limited the number of authorized sellers, you can monitor your listings to see who is selling your products and how much inventory they have by using monitoring software, like Perispect.

Another option is to allow buy backs from retailers who are having difficulty moving your product. This could prevent your products from being sold at clearance level prices. If products aren’t available at low prices, Joe in his basement will be out of luck.


The numbers are in: a 2016 Pew Research Center study confirmed that almost 80% of Americans shop online, with 43% shopping online “weekly” or at least “a few times a month.” More and more Americans are making purchases in the convenience of their own homes.

While this presents challenges to brick-and-mortar stores, it also provides incredible opportunity for manufacturers willing to venture into the world of online marketplaces. Marketplaces operate as their name suggests: they allow multiple sellers to sell products on one website. Three of the top marketplaces are Amazon, eBay and Google Shopping.

Amazon – The most popular marketplace with the largest product selection and the most sellers. Customers love Amazon Prime’s 2 day free shipping and the helpful product reviews.

Google Shopping – The search engine turned verb has turned its sights to capturing sales. Google’s algorithms identify product matches with search results and place shoppable links above the search results, making it that much easier for consumers to make a purchase.

eBay – Known for its vintage treasures, eBay is trying to reinvent itself as a marketplace for old and new. Curated collections give the marketplace a high-class vibe while daily deals still appeal to bargain hunters.

Selling on marketplaces expands brand’s product reach significantly and provides additional branding opportunities. Realistically, most products are already on Amazon, even if not listed by the brand owner or manufacturer.

For retailers who want to sell on marketplaces but don’t want to deal with the complexities and challenges of navigating marketplaces, a successful strategy can be to limit sales to a small number of authorized resellers. Ideally, these resellers should be experts on the marketplaces, bringing additional value to the brand. When unauthorized sellers get hold of product, they often engage in price wars as a method to gain sales, which can really damage brand perception. That’s why the best practice is to monitor producing pricing across all marketplaces. Sound time-consuming? We have a tool to help manage price monitoring. Perispect monitors Amazon (US, UK, DE, FR, JP), eBay, Google Shopping and Yahoo Shopping so you don’t have to.

Capitalize on the omni-channel approach by developing an e-commerce strategy for entering online marketplaces, selecting trusted marketplace resellers and monitoring pricing and sellers.